Politique d'expédition

 

UK

Unless stated on the product description, orders take 1-2 days to dispatch. Usually, orders are dispatched by the next working day. We are usually able to accommodate next day delivery, so if an item is needed by a certain date do reach out to us via email (hello@idah.uk)or Instagram (@HerNameWasIdah). Please see checkout pages for available shipping methods.

 

INTERNATIONAL

Shipping times quoted are estimates. International customs procedures may apply which can cause delays beyond original delivery estimates. Customs clearance charges are payable by the customer, Idáh has no oversight or control over these and will not be liable to pay them on your behalf. If you have special shipping enquiries, please send an email to hello@idah.uk before placing your order.

 

How long do your items take to dispatch?

Unless indicated on the product description, our stock items are available for next business day dispatch, these are items that are produced on a limited stock run model and are available on a ready-to-wear basis. Customs can take a few weeks to dispatch, dependent on our availability.

 

Can I get my order sooner?

If you need an order before the quoted dispatch date, please send us an email as soon as possible. On certain occasions we can accommodate urgent delivery requests, on a case-by-case basis. For special requests, please reach out to hello@idah.uk.

 

Returns

We offer returns for either store credit, a refund in the original form of payment, or an exchange for a different size or colour. If you would like to return or exchange an item purchased through our website, please send an email to hello@idah.uk within 7 days of purchase. Items must be returned in new & unused condition, with all original packaging and tags attached. Returns on our lingerie are taken on a case by case basis, as due to hygiene reasons we cannot resell the lingerie pieces that have been returned to us. We cannot refund or take returns on clothing that has been worn or used. We do not accept returns that have been worn for press and styling purposes including photoshoots. Initial shipping charges cannot be refunded. Idáh reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval. We have an inspection process in place to ensure our return policy is not abused, so please take the utmost care when handling the garments. If the garment shows any signs of wear including makeup or any other stains, perfumes, or any other signs of wear, we reserve the right to reject the return. Delicate fabrics such as silk may snag on jewellery when handling, so please take the utmost care when handling.

 

We do not provide shipping labels for returns or exchanges the products to Idáh. Idáh is not responsible for lost and/or stolen return packages. Please send your return using a tracked a prepaid service once your return is accepted. If you are returning your parcel internationally, please ensure you mark your product as a return to avoid any customs charges.

 

Parcels returned to sender
Orders refused or deemed undeliverable will be returned to our studio. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.

Requesting a return or exchange
We offer returns for a refund in the original form of payment or an exchange for a different size or colour. To return an item please do so by reaching out to hello@idah.uk with all your order details as well as your reason for returning. All customs and sale items are non-returnable, final sale.

 

Duties & Taxes

International parcels may be subject to local duties and taxes. It is the responsibility of the receiver to pay for this charge, Idáh has no control over this and will not pay for the import fees that may apply.

 

Do you do gift wrapping?

All our parcels are beautifully packaged. If you would like us to include a note or have any other requests, send us an email at hello@idah.uk.

 

See our FAQ page for more general queries.